From time to time, emails that you send may be returned to you by the mail server.
There are a few common reasons why this happens and most can be resolved quickly and easily yourself.
A typing error can result in an incorrect email address for your recipient, which can cause either an immediate return, or a delayed return.
If the portion after the @ symbol is correct, the receiving server would reply back to say the account doesn’t exist quite quickly.
If the portion after the @ symbol is incorrect, the Devonto™ mail server will not immediately notify you of failure – in case the receiving server is experiencing technical difficulties. Typically, it will try to resend the email for a few days, before informing you of failure.
Receiving servers will, most likely, scan your email’s content to try to determine if it looks like spam.
If they believe your email is more like spam than a real email, it may return it back to you.
Email accounts have a finite storage space for messages.
If this reaches capacity, the recipient may not be permitted to receive any new mails and, so, the server will reject them.
In all of these cases (and others), an email will be sent back to you with a (sometimes cryptic) explanation of why it was returned.
Read through the jargon to find a sentence which will explain the reason for return.
These typically read something similar to:
smtp; 550 No such user here The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address. 550 5.1.2 <[email protected]>... Host unknown (Name server:mail.copmany.com.: host not found) 552 <[email protected]>... Mailbox is full
If you still experience problems, please get in touch and we’ll investigate for you.
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